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This page sets out exactly how fd77 handles your personal data — from the moment you open an account to every transaction you make using DuitNow, GrabPay or Bank Transfer. We keep this policy direct so you know what you are agreeing to, where your information goes, and how to act on your rights at any point.
When you use fd77, we collect the information needed to operate your account and process payments through the routes you choose — DuitNow, GrabPay or Bank Transfer. This includes your registered name, contact details, login credentials and a record of deposits and withdrawals linked to your account wallet. We do not sell this information to third parties for advertising purposes. Data shared with payment processors is limited to what each provider needs to complete your transaction — nothing more. Where local law in Malaysia requires us to hold records for a defined period, we follow that requirement. After the applicable retention window closes, we remove or anonymise the data. Your account dashboard shows the transaction history we hold against your profile; you can review it after login at any time. For activity tied to DuitNow or Bank Transfer, the corresponding financial institution also holds its own record under its own privacy terms, which fall outside this policy. If you have a question about how a specific data point is stored, our support team is the right place to start — contact details are in the Support section below. This policy applies to all activity on fd77 and is available where local law and eligible regions permit.
Not every data interaction on your device falls under this policy. The four areas below clarify what is inside scope, what sits at the edge, and what is handled entirely by another party. Knowing the boundary helps you direct questions to the right place.
Any data you submit during registration, login or account editing is fully within this policy. This covers your email address, contact number, wallet-linked details and the preferences saved in your account profile on fd77.
When you deposit or withdraw using DuitNow, GrabPay or Bank Transfer, we receive a transaction reference and amount. The payment provider processes the transfer under its own privacy terms. We hold the reference; the provider holds the payment detail.
Your in-session activity — which game rooms you open, how long a session runs — is logged in aggregate to maintain service quality. We do not store individual betting decisions in a way that is shared outside the platform.
Any external link from fd77 leads to a service with its own privacy terms. We have no visibility into data collected outside our domain. Check each external service's own policy before submitting information there.
Malaysia law, where applicable, gives you meaningful control over the personal data a platform holds about you. fd77 supports these rights through practical account steps and a direct support route. You do not need to submit a formal legal request to start the process — most actions begin in your account or with a message to our team. If you want to see the data we hold, log in and check your account dashboard; your transaction history, registered contact details and session records are visible there. To correct information — say, a phone number or email address that has changed — go to account settings and update the relevant field directly. For questions that go beyond what the dashboard shows, or if you want to ask us to delete specific records where no legal obligation requires us to keep them, raise it with support. We aim to acknowledge every data-related request and respond with a clear next step.
Log in to your fd77 account and open the account dashboard. Your registered details, wallet activity linked to DuitNow or Bank Transfer, and session history are displayed there without needing to contact us first.
Go to account settings to update your contact number, email address or any other profile field. Changes take effect immediately. If a field is locked, contact support and we will verify your identity before making the correction.
If you want to understand how a specific data point is used — for example, how a GrabPay transaction reference is stored — send the question to our support team. Include your registered email so we can locate your account record.
Where no legal or operational obligation requires us to retain your data, you can request deletion. Contact support with your account email and the specific records you want removed. We will confirm what we can action and what we are required to keep.
Every privacy question has a right place to land. Whether you want to correct a detail, query a transaction record or ask how your DuitNow deposit data is stored, the routes below get your message to the team handling data requests. Pick the channel that suits how you prefer to communicate.
Open live chat from the fd77 site. State that your query is a privacy or data matter so it is routed to the right team member. Have your registered email ready for identity verification.
Send data-specific requests by email. Include your account email address, the nature of the request (review, correction or deletion) and any relevant transaction reference from your account dashboard.
For self-service data review, log in first. Your transaction history, account details and session data are accessible without contacting us. This is the fastest path for straightforward record checks.
Our data handling follows a set of consistent practices across account management, payment processing and site activity logging. These are not aspirational statements — they describe what the system does today, and you can verify several of them directly through your account dashboard after login.
fd77 uses cookies to maintain your login session and remember your account preferences. You can manage cookie settings through your browser. Disabling cookies may affect how your account session behaves during a visit.
Passwords are stored in hashed form. We do not store your DuitNow PIN or GrabPay credentials — those remain with your e-wallet provider. Account access is protected by login verification steps shown in your account settings.
We keep account and transaction records for the period required by applicable local law. Once that window closes, records are deleted or anonymised. The current state of your stored data is visible in your account dashboard after login.
When this policy changes in a material way, we post the updated version on fd77. Continuing to use the site after a policy update constitutes acceptance of the revised terms. Check this page for the current version at any time.
The questions below cover what people ask most when they want to understand their data rights on fd77. If your question is not here, live chat or email support is the next step.
We collect your registered name, email address, contact number and the login credentials you set. When you make a deposit via DuitNow or GrabPay, we also receive a transaction reference and the amount — not your full payment credentials, which stay with your provider.
We share data with payment processors only to the extent needed to complete your transaction — DuitNow, GrabPay or Bank Transfer each receive what their system requires. We do not sell personal data to advertisers or unrelated third parties.
Records are held for the period required under applicable local law in Malaysia. After that retention window ends, data is deleted or anonymised. The current state of what we hold is visible in your account dashboard after you log in.
Log in and go to account settings to update your contact number or email address directly. If a field is locked and you cannot edit it yourself, contact our support team with your registered email and they will verify your identity before making the change.
Yes. Where no legal or operational obligation requires us to keep a record, you can request its removal. Send the request via email or live chat, including your account email and the specific data you want deleted. We will confirm what we can action and what retention rules apply.
No. Each payment provider — GrabPay, Bank Transfer institutions — holds its own records under its own privacy terms. fd77's policy covers only the transaction reference and amount that we receive and store on our side. Check each provider's own policy for details about how they handle your payment data.